FAQ

In principe versturen wij bestellingen binnen 2 tot 7 werkdagen en worden deze één tot drie werkdagen hierna geleverd. Houd in tijden van extreme drukte zoals black friday en kerst rekening met iets langere levertijd.

Wij doen ons best de bestelling zo spoedig mogelijk op te sturen. De meeste producten worden op maat en handgemaakt, daarom neemt de productie meer tijd in beslag.

Wij proberen de bestelling binnen 2 tot 7 werkdagen te versturen.

Alles wordt met liefde met de hand gemaakt en dat kost soms een beetje tijd.

Bedankt voor je geduld.

Not happy with your purchase or not satisfied with a product?

Service is important to La Luz. With the exception of personalised jewellery, you can return your order within 10 days of placing the order. Would you like to return a product? Please send an e-mail to info@laluzlifestyle.com.

Clearly state in your email the following information:

1. Name

2. Address

3. Product you wish to return

4. Reason for return

You can then return the items to the address below.

PLEASE NOTE

The shipping costs for the return are always at your own expense. La Luz reserves the right to refuse returned products if it is suspected that the item has been used or damaged by the buyer. Upon receipt of the return, we will refund the money within 7 days to the account number used to make the payment.

In case of returned SALE items, the buyer will receive a voucher with a discount code via e-mail. Returns are at the buyer's risk. La Luz cannot be held responsible for damaged or lost returned items. When returning items, please make sure to always ask for a proof of posting (incl. track & trace) and keep it in a safe place.

Order new bracelets or gemstones here.

No, unfortunately this is not possible. Once the order has been placed and/or the payment has been processed, it cannot be cancelled.